Refund & Returns Policy

At Own Your Reno, each book is carefully inspected and packaged before dispatch.

We do not offer refunds, returns or exchanges for change of mind, including where a customer has purchased the incorrect item or decides they no longer want the book after receiving or reading it.

This does not affect any rights you may have under the Australian Consumer Law.

If your order arrives damaged, faulty, incorrect or is otherwise not as described, please contact us at hello@ownyourreno.com as soon as reasonably possible after receiving your order.

Please include your order number and clear photographs of the packaging, shipping label and the damaged or incorrect item where possible. This will help us assess and resolve the issue quickly.

Depending on the circumstances and your rights under Australian Consumer Law, we may provide a replacement, refund or other appropriate remedy.

Minor variations in printed colour compared with images displayed online may occur due to differences in printing processes and screen settings and are not necessarily considered a fault.

Refunds or replacements will not normally be provided for damage caused after delivery through misuse, improper handling or normal wear and tear, except where required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

Shipping Costs

Where a refund, return or replacement is required under Australian Consumer Law, any applicable shipping costs will be handled in accordance with those rights. Original shipping charges are otherwise non-refundable.